Customer care – Circus Fling

Customer care

Jewellery Care

Most pieces from Circus Fling are hand made with quality materials – 14K, 16K, 24K gold plated brass/ rhodium plated brass or copper / sterling silver. Hence, they require proper care to maintain.

Please handle your jewellery with care. Avoid contact with water, perfumes, moisturisers and cleaning products.

When your jewellery is not worn, store it in the original packaging and away from sunlight.

Use a soft cotton cloth to restore the professional finish. Do not use polishing cloth unless it is sterling silver as it will cause the plated surface to wear of and tarnish.

 

Frequently Asked Questions

What are the payment methods you offer?

We offer two types of payment right now, PayPal, Credit card and Local Bank transfer.

For those of you opting to pay via credit card, you may pay via paypal or with your debit or credit card if you do not have a paypal account. You do not require an account to complete your payment process at PayPal. 

Can I customize an order?

Feel free to drop us an email at circusfling@hotmail.sg! We allow customization based on the current materials we are working with. So it is best you contact us and we will see what we can help you with.

 If an item is out of stock, can i still order?

YES! You may drop us an email at circusfling@hotmail.sg. As we do not mass produce, we hold limited pieces of every design we have, and once it is sold out we may not bring it back. However, if you are really keen in it, we can still make it just for you. 

Will your jewellery tarnish?

Only solid gold and platinum jewellery will never tarnish, and they also come with a high price. Any plating will tarnish eventually if you do not take proper care of it, thus we highly recommend you to read our 'jewellery care' so you can take note of some important pointers when taking care of your jewellery.

What is gold filled jewellery?
Some of our jewellery findings are made with gold filled materials. Gold filled is an actual layer of gold-pressure bonded to another metal. It is the next best alternative to Solid gold because of its amazing finish and quality. You may opt for Gold filled chain for your jewellery if you are afraid that it may tarnish over time. 

 Do you do gift wrapping?

All jewelry are packaged in a brown kraft envelope or box tied with a maroon ribbon, or a velvet white pouch, all in the spirit of gifting.

We will be more than willing to add in a secret note for your loved ones! Just drop us a note in the comments section  / email us after placing your order.

We do not pack your jewellery individually as the packaging is already all included into shipping costs. Kindly drop us an email if you would like to request for your jewellery to be individually packaged.