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Customer Care

Payment

All prices stated in website are in SGD

These are the payment modes currently accepted:

  • PayPal 
  • Credit Card

 

International Orders

We are based in Singapore but we ship worldwide! 

 

Delivery

Circus Fling firmly believes in having a good mix of quality materials and workmanship, and we will require time to handcraft every piece of jewellery. A lead time of 3 days is needed to ensure your item is crafted to perfection before it is sent your way. Once your item is made, we will dispatch it the next working day.

Do note for products under back order, a longer lead time of 1-3 weeks might be required, especially if certain pendants are not available, but we will definitely be in touch with you should these cases happen.

 

Local Shipping

  •  For Singapore orders, we ship via SingPost. 
  • All orders will be packed and shipped out within 3 working days
  • Should certain products be under back order, please follow the shipping lead time stated in the order description. If certain pendants are not available and and a longer lead time is required, we will definitely be in touch with you.
Delivery Type Tracking Delivery Time Fee
SingPost Registered Postage Includes Tracking 2-5 working days Complimentary
Doorstep Courier Delivery Includes tracking 2 working days

$3

 

SingPost Registered parcel and Courier Delivery will include tracking details and signature upon delivery. 

In the case of a re-delivery due to a wrong shipping address / uncollected parcel, a shipping top up starting from S$3 will be required for us to process your package again. 

 

International Shipping

  • For International orders, we ship via Singpost Registered Mail.
  • All orders will be packed and shipped out within 3-5 working days
  • Should certain products be under back order, please follow the shipping lead time stated in the order description. If certain pendants are not available and and a longer lead time is required, we will definitely be in touch with you.
Delivery Type Tracking Delivery Time Fee
Singpost Registered Mail

Includes tracking for selected countries

4-6 weeks $15 for orders below $200,
Complimentary for orders $200

 

In the case of a re-delivery due to a wrong shipping address / uncollected parcel, a shipping top up starting from S$15 will be required for us to process your package again. 

 

Returns/Exchanges

Do note that all orders are made to order, hence they are non refundable or exchangable.

For incorrect item received, we sincerely apologize for making the mistake. Please inform us at hello@circusfling.com so we can proceed to make the exchange for you,

All parcels must reach us within 10 working days (20 working days for International Customers) from the day the parcel was delivered.

An exchange will be done if the item(s) sent to you is defective/faulty

A refund will only be processed if the item(s) have ran out of stock for exchanges.

Some computers have a different resolution and hence the slight change of colour represented on different computer screens. Circus Fling has have tried our best to accurately represent the colours on the screen, thus exchanges due to variations in colour will not be considered as a defect.

For our customised handstamped items, handstamping is a manual process and cannot be compared to machines, thus the stampings will vary from item to item. Variations in stampings will not be considered as a defect.

 

Jewellery Care

Most pieces from Circus Fling are hand made with quality materials – 14K, 16K, 24K gold plated brass/ rhodium plated brass or copper / sterling silver. Hence, they require proper care to maintain.

Please handle your jewellery with care. Avoid contact with water, perfumes, moisturisers and cleaning products.

When your jewellery is not worn, store it in the original packaging and away from sunlight.

Use a soft cotton cloth to restore the professional finish. Do not use polishing cloth unless it is sterling silver as it will cause the plated surface to wear of and tarnish.

 

Duties and Taxes

All prices shown on the site are in Singapore Dollars and are exclusive of all taxes and duties applied in countries outside of Singapore. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly, and payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be.

If you are a customer whose credit/debit card is not denominated in Singapore Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.